About

Anne M. Obarski is the “Eye” on Performance”. Anne’s goal is to help businesses become “CONTAGIOUS”!

Themes

Gen Who? What to do when the Generations Collide!

Make Your Business Contagious! Let Your Customers Spread the Word

Boomerang Customers: 5 Critical Things Keep Your Customers Coming Back!

Retail Business is Show Business! Keep Your Customers Applauding and Returning!

Bullfrogs Have it Easy… They EAT What Bugs Them! – Unbeatable Communication Skills To Use Around Your “Pad”!

You’ve got it and the customer needs it so how do you make the connection? Her Customer Retention System will show you how!

She is Founder and Executive Director of Merchandise Concepts, a business consulting service since 1984. As an internationally published author and professional speaker, she helps people see themselves through their customers’ eyes.

As a previous sportswear buyer for the May Co. department stores, Anne found herself traveling worldwide to find just the right merchandise for her customers and her million dollar department.

Anne’s background also includes that of a college professor for 15 years teaching retail buying and mathematics classes which prompted her to write the workbook, “Applied Retail Mathematics”. She is also the author of “Surprising Secrets of Mystery Shoppers” and a contributing author to the books, “Confessions of Shameless Self Promoters”, “Real WORLD Customer Service Strategies That Work” and most recently published “Conversations on Customer Service and Sales” featuring business guru Brian Tracy. Her company’s mystery shoppers, better known as Retail Snoops, have secretly “snooped” over 2000 stores nationwide searching for excellence in customer service. Guess what, she is still looking!

She is Past President of the National Speakers Association – Pittsburgh, PA Chapter, of which she received the Chapter Member of the Year –2000 award. She is currently on the board of the National Speakers Association, Saint Louis Chapter. She is member of the National Speakers Association and sits on the board of a number of non-profit associations.

Assets

Anne M. Obarski is the “Eye” on Performance”, and delivering a great performance is what Anne does for her audiences whether in a keynote, breakout or customized training session. She believes that businesses should hold their employees accountable for giving great customer service and Anne practices what she preaches.

As a past college instructor, Anne brings her love of teaching and a great sense of humor to her lively sessions and helps companies get “back in the box” and focus on the basics that keep their customers coming back….enviable, repeatable, remarkable customer service. You can bet there won’t be any sleeping going on in the back of Anne’s sessions!

As a speaker and trainer, Anne personally customizes programs for 5 – 5,000 and she knows how to engage any size audience and help them learn the critical essentials to being savvy and successful in their businesses. Audience members have been heard recently saying, “You really did your homework about our industry and you hit every issue that is important to us. You sounded like you were one of us!”

So don’t hire Anne if you want a “feel good speaker”! Hire Anne if you want to learn and be able to implement ideas and systems that will bring quantifiable results to your company and its customer service performance!

(A secret of why she is outstanding on the platform….she is a closet chocoholic!)

Rave Reviews

“I take this opportunity on behalf of the team at Cite Up Limited to thank you for the two inspiring presentations you gave to the retail community here in Trinidad in September and November 2005.”

We have taken the opportunity to stay in touch with many of the organizations that attended ‘Retail Is Detail’ and continue to hear great reviews and success stories resulting from what participants have learnt.

“Your personal presentation style is quite dynamic and most if not all of the participants echoed this sentiment.”
-Ken Corbie, Managing Director, Cite Up

“Thank you for joining us in Louisville to present two strong sessions during the 2007 ANLA Management Clinic. As you know, your sessions were very well attended and the second session grew in attendance as the word spread. We have received overwhelmingly positive feedback of your sessions. Our attendees particularly valued the “Making Your Business Contagious” session.”
-Stephanie Stockton, Director of Business Education, American Nursery & Landscape Association

“…Your enthusiasm, knowledge…and interactive atmosphere not only was well received but fostered an atmosphere that supported change and excitement!” -Kenneth E. Gorton, Chief Administrator, Arthritis Foundation

“She was great. Upbeat. One of the very best speakers we have ever had.” -Pattie Miller, Giant Eagle

“Very well done…You were polished, packaged and presentable!”
-Norma Liebenquth, Family Resources of PA

“Scale of 1 to 10…a 10!”
-Mary Swedrun, Giant Eagle

“Did a great job bridging our skits with some concrete advice on listening skills and their impact on the customer” Rebecca Lamperski, Pittsburgh Radio and Television Club”

“Your energy and enthusiasm certainly captured our merchants’ attention…I believe that they hung on your every word”
-Mindy Suhoza, Marketing Director, Monroeville Mall

Anne’s client list includes, corporations, associations and conference meetings within the US and the Caribbean.

Contact Anne M. Obarski

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