Atlanta Participating Employers

About The Company:

The value behind E*TRADE FINANCIAL's name lies in its tireless effort to challenge the old ways of doing business. The Company succeeds in delivering an integrated portfolio of innovative, customer-focused brokerage and banking products and services by remaining true to its operating ideals and well-proven formula - regularly asking can this be done better?

E*TRADE has over 4.6 million customer accounts worldwide. The Company's global presence includes U.S. based headquarters, 11 additional physical locations and branded websites in 17 countries.

Job Titles and Descriptions:

E*TRADE FINANCIAL is a global leader in online personal financial services. The E*TRADE FINANCIAL family of companies provides financial services including trading, investing, banking and lending for retail and institutional customers. We provide “anytime, anywhere, any device” access to financial information and transaction capabilities. We are currently hiring for the position of

Associate Financial Services Representative

POSITION SUMMARY:
Entry-level position utilizes excellent customer service and problem solving skills to confidently provide information and education to E*TRADE FINANCIAL’s customers in a timely, efficient, professional manner; provides clear and accurate responses to customer inquiries; appropriately researches and resolves problems relating to customer accounts and inquiries; meets established performance expectations; develops a comprehensive operational understanding of the financial services industry; proactively learns and remains up-to-date with the Company’s products and services. E*TRADE provides paid training for New Hires to obtain their Series 7 & 63 Licenses. Licenses must be obtained within the first 60 days of employment.

QUALIFICATIONS:
Required:
• 2-Years customer service experience, or 1-year call center experience, or equivalent combination
• Integrity and the ability to handle sensitive information and maintain confidentiality
• Excellent listening, written, and verbal communication skills
• Effective conflict resolution and problem solving skills
• Approachable, flexible, dependable, and conscientiousness
• Demonstrates self-confidence and the ability to maintain composure in difficult situations
• Accountability
• Basic understanding of relationships created by diverse customer and employee groups
• Proactive and anticipates situations, develops proposals, and positive solutions
• Appropriately identifies when to seek assistance or escalate
• Ability to set and achieve goals, and work independently
• Capacity to learn new skills and knowledge on an independent level to enhance personal development and achieve career goals
• Demonstrated PC skills including familiarity with word processing, MS Office, spreadsheets and database management.

Desired:
• BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training, and experience
• Experience in the Financial Services industry, including banking and business management

Company Website URL:

WWW.ETRADE.COM