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March 28, 2017

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Virtual Customer Service

Interviewing for Virtual Customer Service

 

Treat virtual interviews just like in-person interviews. You can’t be any less professional, just because you’re not sitting across the desk from an interviewer. No background noise — like crying babies, barking dogs or TV.

The interviewer is judging your phone and typing manner, because your voice will be the virtual face of the company. Give yourself 60 minutes of uninterrupted time to do it right.

Practice the scripts. The decision makers tell me that one place where people stumble during the application process is the voice test. Applicants are required to read a script with enthusiasm, which can be very difficult.

If they can’t do it effectively, they’re often rejected. Here are two sample scripts used during the application process, so try them — and perfect them — on your own before applying:
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Virtual Customer Service

A growing work-from-home opportunity is to answer the inbound customer calls for companies like J Crew, 1-800 Flowers, Virgin Atlantic, or Walgreens. These major players and many others like them outsource their customer-service calls to companies that hire U.S.-based virtual agents. Set your own hours and pick an account that’s ideally suited to your knowledge and interests.

In addition to having a pleasant voice and strong customer-service skills, you must have high-speed Internet access, a computer, a landline, and a quiet place to work—all of which you pay for on your own.

Expect to make an average of $8 and $15 an hour depending on your experience, call volume and accounts. Be prepared to work a minimum of 15 to 20 hours per week, although some agents work 40 hours to 60 hours when their schedule permits.

Among the companies to explore:
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