Virtual Customer Service
A growing work-from-home opportunity is to answer the inbound customer calls for companies like J Crew, 1-800 Flowers, Virgin Atlantic, or Walgreens. These major players and many others like them outsource their customer-service calls to companies that hire U.S.-based virtual agents. Set your own hours and pick an account that’s ideally suited to your knowledge and interests.
In addition to having a pleasant voice and strong customer-service skills, you must have high-speed Internet access, a computer, a landline, and a quiet place to work—all of which you pay for on your own.
Expect to make an average of $8 and $15 an hour depending on your experience, call volume and accounts. Be prepared to work a minimum of 15 to 20 hours per week, although some agents work 40 hours to 60 hours when their schedule permits.
Alorica formerly West at Home
and others hire year-round, and during the holidays they’re all eager for great talent as they prepare for a very busy holiday season. Each company has different needs, hours, clients, payment schedules, etc., so be sure to check with a few of them to determine the best match for you.
*You must use caution when visiting these sites. Even though they contain a lot of legitimate information, they also lead to links to stuff that’s not legit. Be cautious about the sites and the ads you see and NEVER respond to check-cashing, wire transfer or Western Union related offers.
Interviewing for Virtual Customer Service
Treat virtual interviews just like in-person interviews. You can’t be any less professional, just because you’re not sitting across the desk from an interviewer. No background noise like crying babies, barking dogs, or TV.
Click here for practice scripts and more tips on how to interview effectively for virtual customer service positions.