Get ready budding entrepreneurs: Video chat IS all that.
An increasing number of Fortune 500 and other prominent companies have realized the true value of their customers being able to see a human face – and as a result, the call center industry has witnessed an emergence of “video chat” in 2016, a trend that will only continue to grow.
Over the past year, companies such as American Express, Hertz, E-Trade, Bank of America, Target and Intuit (Turbo Tax), among others, have rolled out video chat support options, which has been perceived by customers to offer a higher level of personal care. In fact, video chat has been credited with increasing customer satisfaction and improving customer loyalty.
As most customers prefer to work with a human being, video chat is one of the most important new services in high-level customer support today.
How does it work?
Each company’s video chat option differs. In the case of Intuit’s Turbo Tax, for example, the customer can opt into a one-way video call in the same window the customer is working on their taxes in. In this case, the agent cannot see the customer, but the customer can see the agent in a small inset box on their computer screen.
How does this translate into a financial opportunity for you?
If you’re interested in launching a business on the cutting edge, there are amazing opportunities to provide virtual video support services to companies like Intuit, by starting a small call center company and registering to use the Arise Platform.
Arise connects small call center companies, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, your company provides the service. YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you’re the boss.
This entrepreneur did it, and so can you!
Meet Vicki Casso, Owner of V&D LLC, a small call center company that provides video chat service for the Intuit TurboTax program through the Arise Platform.
If you’re ready to make your entrepreneurial dreams come true delivering video chat customer support, learn more at www.AriseWorkFromHome.com
Content Provided by Arise Virtual Solutions