|The Art of the Apology: How to Apologize Effectively to Practically Anyone|
|How to Apologize to Clients and Customers – And Why Your Lawyer May Tell You Not To!|
|Elegant Ethical Solutions: How to Resolve Dilemmas While Preserving Your Professional Relationships|
Lauren Bloom is an attorney who speaks and consults on business ethics and the author of “The Art of the Apology – How to Apologize Effectively to Practically Anyone.”
For many years, Lauren was the General Counsel and Director of Professionalism of the American Academy of Actuaries, where she delivered hundreds of keynotes, panel presentations and seminars on business ethics, helping thousands of financial professionals nationwide to achieve high ethical standards and responsibly manage their litigation risk. Now, Lauren is the President and CEO of Elegant Solutions Consulting, a firm dedicated to helping professionals, businesses and association management executives build trust with their clients, customers and members by “walking the ethics talk” in their daily practices.
Lauren received her undergraduate degree from Yale College and her J.D. from the Columbus School of Law, Catholic University of America. She also holds an advanced degree in Labor Law with distinction from Georgetown Law Center. A practicing attorney with over twenty years’ experience, Lauren is a Certified Compliance and Ethics Professional, by the Society of Corporate Compliance and Ethics in Minneapolis, MN. She serves on the Boards of Directors of the Institute of Management Consultants USA and a local community theatre troupe, and appears regularly in films and professional and community theatre productions around the greater Washington, D.C. area.
Lauren is an audience favorite who delivers direct, compassionate advice about how to handle tough ethical issues. Content-rich and entertaining, Lauren’s most requested keynotes are pure audience pleasers:
1. How to Apologize to Clients and Customers — And Why Your Lawyer Might Tell You Not To!
Everyone makes mistakes, but business mistakes can cost a fortune — and possibly ruin your professional reputation. Many business people don’t apologize because they worry they’ll end up in court. This keynote offers practical guidance on how to apologize so effectively that your relationships with clients and customers end up stronger than ever, and lawsuits are less likely.
2. The Art of the Apology: How to Apologize Effectively to Practically Anyone
Lauren’s signature keynote, based on her new book, “The Art of the Apology,” offers invaluable advice on why, when, and how to apologize. Audience members gain an understanding of how apologies heal damaged relationships and restore trust, and the necessary tools to make effective apologies to co-workers, clients, customers, and loved ones.
3. Elegant Ethical Solutions: How to Resolve Dilemmas While Preserving Your Professional Relationships
What can you do when someone in your workplace asks you to do something underhanded, unethical, or just plain wrong? This keyote provides a practical approach to resolving ethical dilemmas, explaining how to analyze an ethical dilemma, brainstorm solutions, and work creatively with other people to come to an elegant, “win-win” solution. It encourages the audience not to blame others, but to approach ethical dilemmas from a compassionate, non-judgmental perspective.
“Lauren is as smart as they come — and always entertaining!” — Tom Terry, CEO, JPMorgan Compensation and Benefit Strategies
“Lauren Bloom is a superb speaker. I highly recommend her!” — Donna Claire, FSA, MAAA, President, Claire Thinking, Inc.
“Lauren is warm, humorous, and communicates with clarity and great expression. You really enjoy her!” — William C. Cutlip, President, William C. Cutlip Consulting
“Lauren’s presentation style completely engages the listener.” — Tom Bakos, President, Tom Bakos Consulting Inc.
“Lauren combines a real talent for public communication with the dedication and ethical backbone rarely seen these days. She’s an inspiration.” — Greg Vass, Senior Policy Analyst, America’s Health Insurance Plans